Last Updated: 2024/02/07

Welcome to Kidsmandu Nepal ("we," "us," or "our"). Please read this Shipping & Return Policy carefully before making a purchase. By using our website and services, you agree to comply with the terms outlined below.

1. Order Processing:

• Orders are typically processed within [X] business days (excluding weekends and holidays).
• Processing times may vary during peak seasons or promotions.

2. Shipping Methods:

• We offer standard and expedited shipping options.
• Shipping costs and estimated delivery times are displayed at checkout.

3. Delivery Time:

• Delivery times may vary based on your location and chosen shipping method.
• We aim to deliver orders promptly, but unforeseen circumstances may affect delivery times.

4. Shipping Confirmation:

• Once your order is shipped, you will receive a shipping confirmation email with tracking information.

1. Eligibility:

• To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
• Returns are accepted within [X] days from the date of delivery.

2. Return Process:

• To initiate a return, please contact our customer support team at [your contact email].
• Provide your order number, details of the item to be returned, and the reason for the return.

3. Refund:

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will be applied to your original payment method.

4. Exchanges:

• We do not offer direct exchanges. If you wish to exchange an item, please initiate a return and place a new order.

5. Return Shipping:

• Customers are responsible for return shipping costs, except in cases of defective or incorrect items.

6. Defective or Incorrect Items:

• In the rare event that you receive a defective or incorrect item, please contact us immediately for assistance.

Contact Us

• If you have any questions, concerns, or requests regarding our Shipping & Return Policy, please contact us at [your contact email].