What is the benefit of buying from us?

Our company ethos is straightforward: to provide our customers with the highest quality products for children at reasonable prices. We are committed to offering an extensive selection of top-rated brands and products in Kathmandu, Nepal, coupled with exceptional service and prompt doorstep delivery.

How do I know my order has been confirmed?

Upon completing the checkout and payment process, you will receive a confirmation indicating that your order has been successfully processed. Additionally, a confirmation email will be sent to your registered email address. In the near future, we will be introducing SMS alerts to your registered mobile number, further confirming the details of your order.

How do I check my order status?

Your package will be dispatched within 24 hours of receiving your order. The detailed information, including the name and tracking details of your consignment, will be sent to your registered email address. If you do not receive an email from us within 24 hours of placing your order, kindly check your spam folder. Alternatively, you can also track the status of your order through the "Track Your Order" option.

Is it mandatory to register before placing an order?

You can initiate your order by simply providing us with your email address. However, we highly recommend registering with us to ensure you receive timely offers and to facilitate the management of your Wishlist, account, and address details.

Do you deliver products outside Kathmandu?

Yes, we deliver to all major cities outside of Kathmandu valley with minimal delivery charges.

How long will it take to receive my orders?

Delivery time within the Kathmandu Valley is estimated to be within 1 to 2 business days, excluding Saturdays and holidays. For areas outside Kathmandu, the delivery duration may vary, typically ranging from 2 to 4 days depending on the specific city.

What are the shipping charges for orders?

Please, refer to shipping policy for details.

What happens if I am not available at the time of delivery?

Our delivery person will call you to confirm the availability and deliver the orders as per your convenient time, so always provide the mobile number while making orders to avoid possible delays.

What is your Return Policy?

Please, refer to the return policy for more details.

What options do I have while making payments?

For now you have only eSewa as payment option.